Faq

What does the dry cleaning process involve? How do you get my clothes clean without getting them wet?

Dry cleaning is any cleaning process for clothing and textiles involving using a solvent agent other than water. Ducane Richmond dry cleaners use the  highest quality cleaning solvent in order to properly and professionally care for your clothes.


How is Ducane Richmond dry cleaners different to other dry cleaners?

At Ducane Richmond dry cleaners the emphasis is on excellent customer service, combined with quality garment care. That is why our staff are properly trained both before they work for us and during their working lives with us.


How do I know if my garments can be dry cleaned or not?

Look for the dry cleaning symbol on your garment. If you are unsure come in and ask us. Our dry cleaning experts clean each garment according to its individual Care Label instructions.


Do you perform clothing alterations? What is the usual turn-around time?

Yes we do alter clothes. We can usually complete alterations in approximately 1 – 3 business days.


Can I get my leather or suede cleaned at Ducane Dry Cleaners?

Yes, we offer leather & suede cleaning service. It usually takes 3-4 working days.


How long does it take to process a Special Service item?

Typically 3-5 days.


Can I get my leather or fur cleaned at Ducane Dry Cleaners?

Yes we provide leather & fur dry cleaning services. Each leather and fur piece is individual and it requires its own special cleaning care solution. We also provide cleaning and color corrections to keep your leather and fur garments looking and smelling fresh and clean.


What is your location?

We are situated just outside Richmond Railway Station. Our address is
2 Westminster House,
Kew Road, Richmond, Surrey
TW9 2ND

You can visit our website:- ducanerichmond.com and find out how to get to us.


How do your prices compare to other dry cleaners?

It depends on the service you want from us, for example our shirt, clean, dry press and hang is one of the most competitive in the business. With other services we are not the cheapest and also not the most expensive. Our prices are fair to customers reflecting service and quality you will get every time you visit.

At Ducane Dry Cleaners, our customers are willing to pay for quality work and service as standard. Please feel free to enquire for a price via our website ducanerichmond.com for prices.


Do you offer pickup and delivery?

Yes we offer Drop Off and Pick-Up service throughout the West London area at a time that is suitable for you. This service is free of charge for larger orders.


To find out if delivery is available in your area, please contact Ducane Dry Cleaners on e-mail info@ducanerichmond.co.uk or call on 0208 332 1111.


Will dry cleaning shrink my clothes?

No the dry cleaning process will not shrink your clothes. Natural fibers such as wools and silks when washed in water can shrink, distort, and lose color but they respond well to dry cleaning and will not shrink during it . Synthetic fibers like polyester also respond well to dry cleaning, whereas they can retain oily stains after washing.

We use programmable dry cleaning machines that adjust carefully to different garment types. You can place your trust in our experienced dry cleaners who are fully trained in handling most fabric types.


What are the hours of operation?

We open daily Monday-Thursday 7.00-8.00. Friday 7.00-7.00 Saturday 7.30-7.00.


Does dry cleaning shorten the life of a garment?

No, In fact dry cleaning extends the life of a garment by removing stains and ground-in dirt and avoiding the potentially damaging swelling and agitation promoted by water washing.


What is an invisible stain?

Stains caused by food, oil, sweat or beverages may become invisible when they dry out. But later on, when the heat step in the dry cleaning process is applied they will reappear. This is caused by the oxidation of the sugar contained in the stain itself. To increase the probability of removing the stain, we advise that you mark the spot where the spill occurred with a piece of tape to make the dry cleaner aware of the location of the stain, also note what was spilled and when and bring it to us as soon as possible.


How successful are you in removing stains from garments then?

We cannot guarantee that we can remove all stain types on all types of material. Of course it depends on the stain and material types, and how delicately or harshly, we can treat the material.


How do you get rid of stains then?

Dry cleaners use chemical reagents to remove different types of stains. Some reagents react with and can potentially remove large groups of stains whereas others are very specific and “attack” only one type of stain.


How do you know what to use to get rid of a stain?

It helps if you know what the stain is and can tell us what you think it is. If the owner does not know the origin of the stain our dry cleaner will use their experience and expertise to investigate and make an intelligent guess as to what the stains may be. Under some circumstances It may take three or four attempts before getting it right and removing the stain.


How long does an average dry cleaning job take?

This is dependent on how dirty a garment is together with its colour and the make up of the fabric. Loads are divided up into different types of fabric, color and dirt level much the same as an ordinary home washing cycle. It may take as little as 45 minutes. If the item is very dirty, stained or a difficult type of material it may take a few hours or days to achieve best results.


Why do things get damaged or fade after dry cleaning?

The most common reasons are:

  • A bad reaction to stain treatment.

  • The reagent has been dirtied or contaminated in some way.

  • The manufacturer has labeled the garment incorrectly.

  • The garment has been poorly manufactured.

  • Temperature has been too highly set.

  • The article was already damaged before cleaning but only came to light after being cleaned.

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